Although we endeavour to meet our customers' expectations at all times, we understand that from time to time complaints may arise
Your complaint will be taken seriously and we will make every effort to resolve the problem straight away.
We define a complaint as any expression of dissatisfaction, whether oral or written.
All complaints should initially be sent to:
email: michael.gunner@breeze.co.uk
post: Michael Gunner, Group Operations Director, Van Mossel Breeze, Yarrow Road, Poole, Dorset, BH12 4LY
There may be times when we need to carry out further investigations and will not be able to resolve your complaint straight away.
We will acknowledge your complaint promptly (generally within 5 business days) in writing, and will include details of our complaints handling procedures dependent on the nature of the complaint.
If you have a Complaint regarding FCA regulated activities
Regulated activities are Finance or Insurance, if your complaint relates to these then please contact Automotive Compliance directly.
Automotive Compliance Ltd you can be contacted via post, telephone, or email:
Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD
Telephone - 01452 671 560
Email: complaints@automotive-compliance.co.uk
If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk
SALES
Monday to Saturday: 9:00am to 5:00pm
Sunday: CLOSED
WORKSHOP
Tuesday to Saturday: 9:00am to 5:00pm
Sunday: CLOSED
Monday: CLOSED
