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Accessories, parts and merchandise
Thank you for shopping at Ducati Bournemouth. Following are the terms and conditions that constitute our Shipping Policy for accessories, parts and merchandise.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends, Mondays, or bank holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If the item is not in stock, we will contact you with a delivery estimate. Should you wish, you can cancel the order at this point.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping will be by DPD. Delivery delays can occasionally occur.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Ducati Bournemouth is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duty etc.).
Returns and Damages
Your order can be returned within 14 days from the date it was received by contacting us and requesting a Return Authorisation.
The items must be returned in their original condition, un-used or un-worn, with all the original packaging and labels attached.
Please note that there will be a 25% re-stocking fee on returned items that were specially ordered for you.
The customer will be responsible for the cost of returning the goods to us, unless we delivered the item to you in error, or the item is faulty. Please ensure that you have tracking of your parcel.
If an item is delivered to you in damaged condition, please contact us within 48 hours to arrange a Return Authorisation. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the United Kingdom.
Copyright © 2024 Ducati Motor Holding S.p.A – A Sole Shareholder Company - A Company subject to the Management and Coordination activities of AUDI AG. All rights reserved.
Breeze Motorcycles Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Breeze Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only. We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time. Breeze Motorcycles Ltd is registered in England and Wales with company number 14052764 at the registered address of 5th Floor, Merck House, Seldown Lane, Poole, Dorset BH15 1TW. VAT registration number is 422 9204 20.
Please note, our hours have changed slightly from 29 October:
Tuesday to Saturday: 9:00am to 4:30pm
Sunday: 10:00am to 4:00pm
Tuesday to Saturday: 9:00am to 4:30pm
Tuesday to Saturday: 9:00am to 4:00pm
Sunday: 10:00am to 4:00pm